Kept in your hands

Staying in control at Slotum Casino

Play only from 18 and up: deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion sit in every account you open with us.

Set a limit

Licensed MGA/B2C/861/2005, audited by QUINEL, GLI, BMM Testlabs

Quick look

From guesswork to a few clear numbers

You will have the four facts you need to play here and to ask for help.

Minimum age18+

Licensed byMalta Gaming Authority, MGA/B2C/861/2005

Aotearoa helpline0800 654 655

Limit questions[email protected]

Five controls

Fixed in advance, not rewritten after a loss

Use this block the moment play starts to feel like a habit rather than a pastime.

What can I add in a week?

A deposit limit caps how much you can add to the account over a period you choose. Switch it on before your first top-up, since a limit set in advance holds when a loss pushes you to chase.

Decide what a bad night costs

A loss limit caps what you can lose in a chosen stretch, so a bad run cannot spill into the rest of the month. Set it while you are calm and ahead of play, not mid-session.

Reminder before the extra hour

This reminder tells you how long you have been playing, which helps when you have lost track of the clock. Turn it on if sessions tend to stretch past the time you intended.

Switch the account off briefly

A cooling-off period gives you a short pause from play without closing the account. Reach for it when you want distance for a while and plan to come back.

A longer stop, not a break

Self-exclusion closes play to you for a longer stretch and is set here in the casino account. Choose it when a pause is not enough and you want the door firmly shut.

A cap you choose

You are about to put a number on your spend

Slotum Casino keeps limits inside the account, so the settings travel with your login.

Settings inside the profile

Open the profile menu from the account dashboard and check that you are signed in on your own login. Limits apply to the account, so a shared device is worth a second look here.

Read what is already set

Look for the limits section where the controls for deposits, losses and session time sit together. Read the current entries first, since an existing cap shows what is already in place.

Which cap fits your worry?

Pick deposit, loss or session time depending on what you want to hold back. Choose deposit control when top-ups are the worry and session reminders when the clock slips away.

Confirm, then check the figure

Save the setting and confirm the new figure appears in the account before you play again. Spotting the change on screen means the limit is live rather than pending.

When does play stop being fun?

Noticing a sign early keeps the choice in your hands; waiting for a big loss takes it away. Setting a limit or taking a pause is the first step, and both sit inside your account.

Here is what players describe when play has stopped being a pastime.

Spending more than you planned for the evening
Chasing a loss with another deposit
Hiding how often you play from family
Borrowing money to keep playing
Thinking about the next session at work
Playing longer than the time you set
Feeling flat until you are back in the game

Someone on your side

Free, confidential help in New Zealand

We keep these lines on this page because a good night out should never be a lonely one.

Gambling Helpline Aotearoa

Speaking with a trained counsellor is free and confidential, day or night, for players and for partners or whanau worried about someone. You can also text if talking feels hard. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling, peer and cultural support across eighteen clinics nationwide, with freephone and text options during weekday business hours for players and their families. pgf.nz

Safer Gambling Aotearoa

Health New Zealand's information site for people who gamble and the people around them: the signs of harm, practical tips and a finder for support close to home. safergambling.org.nz

Deciding how long you want to be away

Distance for a while. A cooling-off period is the shorter brake, set inside the casino account when you need distance for a while rather than a full stop. Ask support to switch it on and your access is held for the period you choose. Your balance stays as it is.

Closing the door properly. Self-exclusion is the long brake: you close your own access from inside the casino account and choose how long it lasts. Once it starts it cannot be undone early, so pick the length calmly. Support can switch it on with you.

Excluding yourself nationwide. New Zealand keeps no national self-exclusion register, so exclusion begins and ends in the casino account itself. If you want to go further than one operator, the free helpline can talk through the options with you.

Old enough or not yet

Before the first payout. Nobody under 18 can open an account, and the age check runs before the account goes live. Photo ID, proof of address and a card image are checked before the first withdrawal.

Which device needs it? Install blocking software on the shared laptop and on each phone a child uses. Set it to block gambling sites, then keep the password with the adult who pays the bill.

Words without blame. Start a calm conversation about what you have noticed, without accusing or listing losses. Advisors at Gambling Helpline Aotearoa take calls from relatives too, around the clock.

Support and safeguards

Limits and exclusions, plainly explained

After reading these answers, you will know exactly where your account stands.

How do I help a relative who keeps playing too much?+

Start by calling the Gambling Helpline Aotearoa on 0800 654 655, which advises relatives as well as players, day or night. A free text to 8006 works when talking is hard. Problem Gambling Foundation counselling and Safer Gambling Aotearoa guidance serve families too, not only the person gambling.

Why does the casino ask for ID before anyone can play?+

Because the minimum age here is 18 and identity must be confirmed before an account is activated. A scan of photo ID, proof of address and the payment card settles it, usually within a day or so. The rule protects younger people and keeps every stake traceable to a verified adult.

If I self-exclude, can the block be lifted earlier?+

No. Your account stays closed to play for the whole period you chose, with no early release and no renegotiation. Choosing carefully at the start matters more than choosing quickly, since a short break later on is a separate arrangement.

Where can I adjust a deposit limit if my budget changes?+

Use the same responsible gambling area of your account where the limits were first set. Raise or lower a figure there and confirm it; your chosen cap then governs what you can send in. Changing it on a calm day is easier than arguing with it after a difficult evening.

Who closes my account for good if I want to stop entirely?+

Message [email protected] and ask the support team to close it permanently, saying whether you want your details kept for a future return or removed. A written request leaves a record you can rely on, unlike a session that simply ends.