Something Broke

You Need A Real Person At Slotum Casino

Reach Slotum Casino any hour of the day by chat, e-mail or phone, and a real person replies in about a minute.

Reach Support Now Min deposit NZ$20

Paid today

183,980 NZ$

4,462 Playing now

Licensed MGA/B2C/861/2005, audited by QUINEL, GLI, BMM Testlabs

11 minute average withdrawal, up to NZ$50,000 per transaction

TLS 1.3 encryption, certified dispute resolution via Gaming Laboratories International

You Need An Answer

How Do I Reach Slotum Casino Support?

Pick the channel that fits your question and know exactly how long an answer takes.

Answered Within A Minute

Stuck mid-game or watching a deposit hang? Live chat is best for anything urgent and someone replies within one minute, day or night.

Start Chat

Where Do I Write?

For paperwork, statements and anything you would rather keep in writing, write to [email protected] and expect a reply inside eight hours.

Write E-Mail

You Want To Talk It Through

When you want a voice and a walk-through, call +64 9 740 3759 any hour; the line answers in about two minutes. Times are NZST.

Call Now

Six Quick Facts

Slotum Casino Support For New Zealand Players

Check the local number, the time zone and who supervises the site before you get in touch.

Reach

Phone (NZ)+64 9 740 3759

Support Time ZoneNZST

LanguagesEnglish, German, Finnish, Norwegian

E-Mail[email protected]

Supervision

RegulatorMalta Gaming Authority, MGA/B2C/861/2005

Help

Gambling HelpGambling Helpline New Zealand, The Problem Gambling Foundation of New Zealand, Multi-Venue Exclusion Programme

Answers Fallen Short

How Your Complaint Reaches A Fair End

When a reply leaves you unsatisfied, you still have a clear path upward.

Your Written Complaint

You send the full story to [email protected], including dates, amounts and any chat or e-mail reference, so nobody starts from scratch.

Is This The Final Answer?

Support reviews what you sent and comes back with a written answer; if it lands short, you say so and ask for it to be looked at again.

Who Decides Next?

Should the response still miss the mark, ask for it to go to a senior staff member, who checks the decision and explains the reasoning.

The Regulator Route

If nothing inside the casino settles it, you take the matter to the Malta Gaming Authority, the regulator that licenses Slotum Casino Ltd.

Right Desk

Sorted Faster When You Pick The Right Address

Send your message to the right desk and skip the round trip of being forwarded on.

Your Account

General help and gameplay[email protected]

Document checks and identity[email protected]

Money

Deposits, withdrawals, payouts[email protected]

Other

Complaints, reviewed by us first[email protected]

Personal data and privacy[email protected]

Business and partnerships[email protected]

Have The Right Details And Skip A Round Trip

Line these up and your first message can be answered properly.

Registered email address
Your account username or number
Dates and amounts involved
Screenshots of any issue
Payment method and last four digits

As You Sign Up

The Company Standing Behind Your Account

The firm that runs your account answers to a European regulator with a strong record.

The Company

Legal NameSlotum Casino Ltd.

Company NumberC-15947 (Malta)

AddressTower Road, Sliema

The License

RegulatorMalta Gaming Authority

License NumberMGA/B2C/861/2005

Write To

Support Email[email protected]

When Gambling Stops Feeling Fun

Sometimes a casino is not the right place to turn. Three independent New Zealand organisations give free, confidential help with gambling problems, and they answer to nobody at Slotum Casino. Use them whenever you need a voice outside the casino.

Gambling Helpline New Zealand. Trained counsellors take calls day and night from anyone worried about their own play or someone else's.

The Problem Gambling Foundation of New Zealand. Public health specialists run free counselling and community programmes aimed squarely at harmful gambling.

Multi-Venue Exclusion Programme. Licensed venues across the country can bar a player from every participating pub and club under this scheme.

Learn more

Six Questions, Sorted

Slotum Casino Support, Answered Plainly

Short replies here cover what our New Zealand support desk hears most often, so you skip the queue.

trustWhy does your team want my details before looking at my account?+

An email address is what identifies you to us, and we never need your password to find your account. Tell us your name and the email you registered, and the desk pulls up the rest. One extra detail, like a deposit date or payment method, speeds things up.

trustWhy would someone shut an account rather than take a break from it?+

A break pauses play and leaves your balance and history intact, while closing ends the account for good. Ask support through live chat, email or phone and we action it, then email you confirmation. Only one account is allowed per person, so a closed one cannot be reopened later.

trustWhy do I need to ask before you erase my data?+

Email [email protected] to request a copy of what we hold or its deletion, and we reply once your identity is confirmed. Some records must stay for gambling and accounting rules, so we tell you exactly what can go. Requests are handled by the privacy desk, not by chat.

trustDo I need to know who licences Slotum Casino before I play here?+

Yes, and it is easy to check. We are licensed by the Malta Gaming Authority under MGA/B2C/861/2005, and we have traded since 2005 as Slotum Casino Ltd., Tower Road, Sliema, Malta. That registration number is C-15947.

trustWhat if the answer I get leaves me unhappy?+

Reply to the same thread and ask for it to be escalated, and [email protected] reaches our complaints team directly. Give the date, the agent and what you expected. If we still do not resolve it, you may take the matter to the Malta Gaming Authority.

trustWhat if I want help at midnight or on a Sunday?+

Both are fine, because our desk never closes. Live chat usually answers within one minute, phone calls within two, and email within eight hours, all measured in NZST. That means a Saturday night in Auckland is a normal shift for us.

Faster Than You Think

Round The Clock, Quick To Answer

You will know which channel answers soonest and how long the wait runs.

Live Chat

Live Chat HoursRound the clock NZST

Live Chat First ReplyAbout one minute

Time ZoneNZST

E-mail

E-mail Address[email protected]

E-mail ReplyWithin eight hours

Phone

Phone Number+64 9 740 3759

Phone Waiting TimeAbout two minutes